Through multiple messaging, audio and video channels
Your customers want seamless, omnichannel service!
Agent GO! makes it possible!
- Multiple channels (web, Whatsapp, Facebook Messenger, Twitter, Telegram… and more!)
- Chat service through virtual agents (bots) or human agents.
- Integrated transactionality (procedures and queries, workflows, payment button… and more!).
- Video call service and integration with the shift system
- Service rooms capable of distinguishing audience segments, geography or topics of conversation
- Transfer and monitoring of conversations
- Conversation history and transcripts
- Virtual assistant for agents and knowledge base
- Easily accessible customer information (balance, last invoice and recent activity).
Agent GO!
Your audiences demand the best attention
Get on Agent GO! and exceed your expectations.
