More than 30 public utilities rely on us to digitize their operations, transform customer service, and integrate channels using artificial intelligence.
AES El Salvador is enhancing the experience of its 1.6 million users
AES El Salvador is moving forward with its digital transformation, focused on providing a more convenient customer experience. Through Customer Experience Platform, digitized critical processes, incorporating:
- Chatbot for the web, WhatsApp, and Facebook Messenger
- Customer Portal and App for Administrative Procedures, Complaints, Billing, and Payments
- Energy Consumption Monitoring and Energy Consulting
- Self-service kiosks at their sales offices
This development is complemented by Customer Hub, our back-office solution designed to provide visibility and control for Customer Service. From a unified dashboard, the customer service team manages and handles interactions while supervisors monitor key metrics, ensuring end-to-end traceability and increasing operational efficiency.
Metrogas Accelerates Its Digital Transformation
- Account Management and Administrative Procedures
- Viewing Consumption History and Bills
- Payment Management with and without Login
- Generating a Payment Plan
- Smart Metering
- Analytics and Reporting for Data-Driven Decisions
- View of Cartola Metrobolsa
Camuzzi has enhanced its customer service with WhatsApp and Web Chat
- Increase the ability to resolve issues automatically, reducing the need for human interaction
- Give users more autonomy by allowing them to handle tasks directly from WhatsApp or Web Chat
- Orchestrate smart referrals between channels, redirecting users to the Virtual Office or other platforms
- Escalate to human support only when necessary, prioritizing cases that truly require it
In the first few weeks, there was a decrease in the number of calls routed to human agents, accompanied by a sharp increase in automated service capacity.
The digital revolution has reached Ensa
With the implementation of our Customer Experience Platform, ENSA unified all its channels—website, app, and self-service kiosks at its 23 service centers—to provide a seamless experience to more than 550,000 customers in Panama.
The redesign of its app and the launch of a new virtual office mark a turning point in its relationship with users. Users can now view their usage in B/. and kWh, review their bill details, check their balances, access their account history, and complete transactions—all without having to visit an office.
The platform offers features that promote self-management:


- Access to Prepaid Top-Up History
- Report Generation
- Login with Federated Credentials
- Advanced Data Analytics
- Generation and Listing of Claims
- Sign Up for Digital Billing
- Integration with Eva, the virtual assistant
Naturgy Accelerates the Shift to Digital Billing
As part of its commitment to sustainability, Naturgy increased the adoption of digital billing through its Virtual Office and Customer App by 218% during the month in which it rolled out messages and notifications to encourage customers to sign up.
As part of the evolution of our Customer Experience Platform , in just 6 weeks we implemented various improvements to the user interface to speed up the sign-up process and help Naturgy achieve its goal of reducing its environmental footprint.
The implementation included:
- Contextualized messages and notifications, integrated into the user’s digital experience, that encourage engagement at the right moment
- Streamlined workflows for a fast, clear, and frictionless onboarding process
Gasnea upgraded its digital customer service in just 10 weeks
Gasnea is transforming the experience of its 129,000 customers in northeastern Argentina by introducing a virtual office that digitizes the most important administrative procedures.

Through the implementation of Customer Experience Platform, Gasnea offers its users a new digital experience:
- Digital Invoicing: Optimizing Access to Information and Reducing Printing and Mailing Costs
- Online Payment: Simplifying and Improving Collections
- Digitization of administrative procedures: including high-volume processes that previously required in-person service, such as a change of ownership
This development is complemented by our solution Customer Hub, a back-office system for managing procedures that enables the customer service team to streamline processes, gain visibility, and improve operational efficiency.
EJESA is upgrading the energy management systems for its 245,000 users
EJESA (Empresa Jujeña de EnergÃa S.A.), the electricity distributor serving the province of Jujuy in Argentina, is moving forward with its digital transformation by introducing a new experience for its customers: our energy consumption simulator.
With this tool, users can access:
- Personalized experiences based on consumption habits and devices in use
- Greater clarity on the impact of their daily routines on energy consumption
- Reliable projections in kWh and monthly cost for better planning
- Analytical and transparent information to understand energy usage patterns
- Recommendations for Efficiency and Optimizing Energy Consumption
Promigas: From Isolated Channels to an AI-Powered Omnichannel Experience
With the implementation of the Customer Experience Platform and the Agent Experience Platform, the company began to build a simpler, more connected, and more scalable experience, incorporating the Virtual Office, Customer App, Self-Service Kiosk, and Customer Hub for agents.
This first phase enabled us to move from isolated digital channels to an omnichannel ecosystem ready to continue growing with new capabilities in automation, artificial intelligence, and proactive communication.